hilo.com

3.6
3.6 Based on 1.2K reviews

Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed. Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights f...

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Carry
Faulty product and no contact from support

I was looking forward to using my new Aktiia bracelet, but when it arrived it was faulty. It doesn't hold a charge and won't record any measurements apart from in the first few minutes after charging.I understand that a faulty product can slip through, but I contacted support a week ago and haven't heard anything since. I tried email again to follow up and have tried to contact on Twitter/X, but still nothing.This could be a great product, but I would need a working example to find out. At the moment I have a £200 paperweight.

1
Date of experience: Oct 12, 2023

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Business Details

  • Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.

    Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more

  • email https://support.aktiia.com/en/support/home
  • language https://hilo.com

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