Original review date: 27/11/2023The cuff never worked right out of the box (wouldn't power on, even after days of being plugged in to charge,also tried with different adaptors) and after trying to contact their support a number of times all I've gotten back is one automated response (ticket number: 108889).If I don't hear back from them soon I'm just going to request a charge back from my bank and throw the product in the bin.Update 31/01/2024:The short version is, that nearly 3 months later they still haven't sent me a replacement cuff; I don't know if its because they're super busy or incompetent, but the customer service has been nothing else but shocking.Replies take weeks, when they do reply they ask for information I've already given them (delay tactic?) or spout BS apologising and promising an internal investigation (this happened at the start but nothing changed afterwards). When they finally believed me that the cuff didn't work, they sent me a postage label that didn't work so I had to pay for the return post myself.That was almost 3 weeks ago but I'm told they're still waiting for confirmation that their delivery team received the returned cuff, even though I sent it by registered post so I can see that it was delivered.I really want to try the product so I haven't requested a charge back from my bank yet, but not sure how much longer I can hold out hope!
Claim your business profile now and gain access to all features and respond to customer reviews.
Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
