While the product is good when it works, there seem to be ongoing issues with their support. The only contact method is through an online form or email, which lacks immediacy. I filed a support ticket over a week ago about a faulty charging cradle and have received several automated replies but no personal response. I've requested a new cradle as my device is unusable, and despite my follow-ups, I haven't received any assistance. I find it frustrating that I've been without my blood pressure readings for nearly three weeks and am downgrading my review due to the inadequate support.
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
