Device is less than eight months old, stopped pairing and syncing to my phone. I followed all the FAQ's and online guidance and the problem persists.I emailed the support desk and have had no response. For a device that is priced as this is the support customer support is awful.I would never have bought this device if had know how this company treats its customers.Do not buy this device if you need to depend in it.UPDATE: I have been asked to share my support ticket number with no obvious ability to reply to Aktiia’s request, also their support email service never issued me a ticket number. Well done guys, your support process makes it impossible to actually get any support.The invoice number for the purchase of my bracelet is INVCH000005176, which shows the item was bought in March by my wife as a present. But even armed with this I suspect Aktiia will do absolutely nothing.
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
