Hi Aktiia,I have been trying to return the product, unfortunately I am still waiting on the return forms?A response would be great !Order #03-40086 I have done all below:-Please help me return this so I can get my money back.Thank you for your email. We are sorry you are concerned about the performance of our product. In order to investigate further the reason for this difference and ensure the accuracy of the results, we would kindly request you repeat the initialization process 2 more times within 48h. Please make sure you strictly follow the instructions in our guide here: How do I initialize? : Aktiia to ensure the initialization is performed correctly.However, if you would just wish to return the device.We will honor your return request according to our Terms and Conditions (T&Cs), that you accepted during the ordering process. All goods returned for refund under Clause 9 must be:Returned in their original conditionIn their original packagingWith proof of purchaseTo be able to process your Return request, please fill in the online form on the following link by clicking hereOnce you meet all the requirements, you will receive an e-mail from us with the Return Labels and further instructions to resend us the device easily.If you moved to another address since you placed the original order, please send us your complete new address. We are looking forward to hearing from you, Kind regards,Junior Loussou
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
