I have not bought one yet, but the number of reviews with a comment about poor customer service from Aktiia is staggering and really off-putting. Marketing based companies are poor to deal with. Really poor administration it seems and lame responses to so many Aktiia customers reporting lack of resins to queries. Very irresponsible attitude and a very expensive product. You would think that you could afford some staff and respond to your customers straight away, instead of the same response over and over again in Trustpilot replies.Dear --------- , we understand your frustration with the delayed response from our support team. We value each customer's concerns and aim to provide individualized solutions, which can lead to minor delays. To help us assist you better, kindly share your customer service ticket number, and we'll give your case the attention it deserves. Thank you for your patience and cooperation.The reply from Aktiia above does not deal with my comments in any way. I have now purchased the product, but am not encouraged by their reply one iota. It is merely repeating the same indifference to the lack of response by the company to customers that have experienced problems with the product and are trying to get a response. Dealing with any company a customer with a problem product needs a resolution straight away and not the same inane remarks from Aktiia. They need to employ more staff and stop making excuses that are meaningless like, " Please provide us with your ticket number as we like to provide individualised solutions", when so many customers are telling them in these reviews that they are not getting responses. Aktiia need some common sense and leadership onboard.
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
