I purchased this watch for my husband for medical reasons. We followed the set-up which was simple enough, bracelet charged. We tried to recharge the bracelet a couple of days later and it will not charge - no red light. Tried different cables/plugs/socket. I contacted support immediately (and also noted that this was an issue seen by others/plus shown in troubleshooting guide) yet one week on no response. I sent another email chasing the support ticket - again no response. I have now submitted a new request to have the product returned and refunded. There is no phone number to reach anyone on - website just takes you round in circles!! order number 03-39287.UPDATE: Thank you for your response but there is NO ticket number on either of the raised support requests, just an automatic response. Surely you can expedite via my email address or order number. The saga continues...
Claim your business profile now and gain access to all features and respond to customer reviews.
Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
