10/10/23UPDATEWell having answered several enquires from Aktiia purporting to be part of the "investigation process" I'm not further forward. The device gave up working completely on the 20/09/23. Aktiia take at least two weeks to respond to anything and then ask for pictures of it not working(???!?) or details of your purchase which they already have if they bothered to look. In short; just delaying tactics in the hope we all get bored and move on. It's sad as otherwise it could be a very good product; it's readings were accurate and the data transfer to an account really handy. The key issue though is, when it works. If it is a question of a poor quality seal then they should have seen that problem from the outset; it isn;t a cheap product. Any similar wrist worn piece of tech would have much better water (& sweat) resistance than what they are presently achieving.I've all but given up hope on Aktiia sorting our a replacement or refund; their responses are classic delaying tactics of an outfit looking to avoid its commitments. Instead I've taken the matter up with my card provider.Anyone buying needs to be aware and consider their purchase carefully. This could be an excellent product; so far I'm afraid it isn't. When it works it's brilliant. The key here is though when it works... as most of the time the bracelet element fails to communicate with my phone and the app. Presently I'm waiting on a response from customer service as to what they propose to do about it. They offer a two year warranty although the process appears to be far from automatic.
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
