I reported an accuracy issue to the support team, where the cuff was reading different numbers to multiple medical grade BP monitors.. I received this feedback and was encouraged by the repy that this would be dealt with…“Thank you for your feedback and we are sorry that your device does not seem to be working properly. … there is not going to be a way to make Aktiia work for you at the moment and we will have to proceed with return and refund. “ - Klaudia Korenova Aktiia SupportHowever, since this offer (3 weeks ago) of accepting a return, the support team have IGNORED all 4 of my emails.. on the same support ticket. I’m very disappointed in this poor customer support… as well as being disappointed by the product accuracy..
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
