I add to the growing number of people who are very unhappy about the level of customer support for this product. The product is good when it’s working but when anything goes wrong there is literally zero support. I reported an issue in June and still haven’t received support. I am also finding that over time this product can become quite erratic and you need to reinitialise several times to make sure it’s consistent with a standard device (e.g Omron). I hadn’t used for awhile and when first used again the readings were way off what I normally am and not consistent with the standard Omron readings. It took several reinitializations and knowing what was reasonable for my blood pressure range for the product to start giving sensible readings. As a consequence I have lost any trust in this product and particularly with the poor level of customer support. In parallel with this the two-year warranty means nothing as they don’t reply to you! It’s such a pity as the concept of the product is great.
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
