Product worked well for a few weeks, then wrist sensor stopped working, looks like inside swollen and forcing device apart. Raised a ticket online (they don’t give a ticket number so very hard to follow up when they later ask for one). Had one email saying they are busy and will respond as quick as they can. Also raised on Facebook, same vague excuse. Now SIX WEEKS from my initial warranty query, and no support, shocking customer support.P.S. Finally after 8 weeks they agreed to send me a replacement wrist sensor, which is so far working fine.
Claim your business profile now and gain access to all features and respond to customer reviews.
Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
