After I wrote them 4 times requesting to return the bracelet, Aktiia customer service finally responded and sent me return instructions. I have confirmation that the item was returned/delivered to their warehouse on 15/10/2023 and as at today that I write this review (almost 3 weeks later), I’ve heard nothing from them. No confirmation of receipt or progress of my refund, this truly ranks up there as one of the worst customer service I’ve had in a while. Now I’m out of pocket almost £200 and have no 24/7 bp monitoring device. Please DO NOT BUY THIS ITEM!!
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
