hilo.com

3.6
3.6 Based on 1.2K reviews

Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed. Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights f...

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Beatrix C.
Purchased 9th march

Purchased 9th march. 3 weeks in the bracelet was inaccurate, failed to hold a charge and failed to match the normal cuff figures and record at night. After numerous emails customer services refused to give me a refund after I returned the faulty bracelet to them. They stated as id gone past 14 days free return i was not entitled to a refund. After several emails they after 2 weeks and my demand for a refund have sent out a replacement. Paypal credit are looking at my case. DO NOT BUY THIS ITEM. In our experience it doesn't work and is inaccurate. Customer service is shocking!! I still sent them a consumer rights email they ignored that too. Tons of unhappy customers on facebook.

1
Date of experience: May 25, 2023

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Business Details

  • Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.

    Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more

  • email https://support.aktiia.com/en/support/home
  • language https://hilo.com

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