I have been asking for a response to a failing wrist band and I have not had replies to 10 email requests every weekI received the first customer service reply 3 July and replied but there is no ticket open . This was my reply to that and only email reply:Dear Customer,Thank you for reaching out to our support team.This is an automatic message to confirm receipt of your request.To assist you better in case of technical requests, it would be really helpful if you would reply to this email with the following information:Your phone model IPHONE 14 PROYour phone's operating system and version (Android / iOS) IOS 16.5.1The version of the Aktiia App installed on your device (please update to the newest version, 1.12) 1.12.0The email address associated with your Aktiia App account can be found on the emailsorder number - [Order #03-22305] (January 12, 2023)Hope you can locate the request and respond to my emailI don’t have a ticket number
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
