In Response to Previous thread as this seems to be the only form of contact they reply.
Thank you for your response. I would like to clarify a few points to ensure the situation is accurately recorded.
The garage I obtained the quote from is the only local garage to me that is able to carry out the work.
The paperwork I previously sent was a diagnostic report from another garage - it was not an invoice, and no work has been carried out on the vehicle as I have been awaiting your reply and authorisation.
I appreciate and acknowledge your acceptance to repair my car at your own repair garage. Can you confirm what date you are able to pick my car up please as I have been advised it is unsafe to drive from my home address to your garage.
I am a single parent household and need a car to take my children to school.
Can you please advise urgently how you would like to proceed — whether you will collect my car or confirm that I may have the work carried out locally and forward the invoice to you?
I look forward to your confirmation today so this serious safety issue can be resolved urgently.
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