I am extremely dissatisfied with the service I have experienced. The seller purchased my wife's car through an auction, registration BG70FZX. Managing the sale has been very challenging. I submitted all the necessary documents last week, only to be informed by the representative that they haven't been received. My attempts to call and email have yielded very little response. Furthermore, I was informed yesterday that the transaction has been canceled due to an active recall on the vehicle. This recall was initiated by the manufacturer last week before the auction and purchase occurred. I spoke with a representative in the Transport department who indicated that if I provided proof, the transaction could move forward. I sent this proof yesterday to both the auction platform and the seller, but the transaction was canceled again today. I have resent the documents today as a PDF. However, I lack confidence that this is being handled properly or in a timely manner.
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With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none".
Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK.
At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license.
All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.See more
