Started off as a good experience with a great sales person when buying the car in November.
After 2 months though I hit an issue with a faulty break plug which caused the break caliper to overheat. I Had to take it to MG for repair and tried to go through the RAC warranty I was sold only to find because previous work had been done before I had bought the car (identified from the faulty plug) that my warranty wouldn't cover this.
I tried to contact Hilton themselves to see if they could do anything. Which I was told to send over invoices etc for them to look at (which I did). I was not contacted back after a week and after contacting them to see if they had managed to take a look, I was told that it's not something they cover. Even though the faulty plug was not my fault and clearly the car was not checked over correctly to ensure safety.
Very poor customer service and standards they should be holding with there cars. Not a company I shall be using again in future.
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With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none".
Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK.
At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license.
All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.See more
