Shocking customer service. I went to view a car I found online on Monday- was not approached by anyone so went to the reception to ask them for help. Car was at the depot so waited 15-20 mins for it to be brought down. No complains with this as updates showed clearly on the screen. After viewing the car I went for a test drive- also a smooth process. However, I then asked someone to help me look at some other options within my budget etc. Didnt get his name but the young lad ( dark blonde-ish hair, glasses) who helped me was absolutely useless- scrolled only across the top row on the system and showed me only the same brand I was already looking at. I can have a better look on the website at home thanks.
I quite liked the car so I asked for my uncle and mechanic to go check it for me before I enquired about the possibility of actually buying it. I called yesterday and today to ask for the car to be moved to the lit-up garage by the reception and was assured this would be done and ready for them on arrival- when they got there they had to wait 1hr!! before the car was moved. The girl at the reception desk lied saying it was being moved from the depot when it was in fact in the exact same spot (quite near reception) we left it on Monday after test-driving it at the garage. It was not until the manager came up to him to see what the issue was, that she personally moved the car and they could have a look. To sum it up- the back of the car was covered in visible mould and smelt very damp! I don't know how they are trying to sell a car like this as this isn't an issue you can easily get rid of. I will not be returning and glad I got a professional to have a look before I made a bad decision.
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With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none".
Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK.
At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license.
All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.See more
