Bought a b-max, was assured it had been thoroughly safety checked. Got there, both wing mirrors were broken, non functional indicator and tyre pressure sensor on. Instant MOT fail. Obviously not "thoroughly checked" - that's when i should have left. Instead we bought it anyway, started juddering on the way home. Took it back within 24 hours, was refused a refund as their "technicians" couldn't reproduce the fault. After almost a month of them misquoting the consumer rights act ("fundamental fault??" - sorry that's not part of the law) i went down there, sat a "technician" in the car and made him drive it. We both sat there as it was bouncing around, we hadn't even left the customer car park before he said "yeah that's juddering." I'd had the thing less than 24 hours total and they still floated a "usage fee" - unbelievable. Still not had my expenses back shelly promised me either.
Actually gave them the benefit of the doubt and looked at another car from Hilton, was told to come down for 16.00, got there and they told me the car wasn't ready and to come back Monday. Fool me once, shame on you. Fool me twice etc.
Their admin is poor. I'm several hundred pounds out of pocket, no refund, i had one reply to over 20 emails. I was hung up on several times. The staff were rude, dismissive and above all else, they lied. A lot. I've wasted a huge amount of time, annual leave and petrol going back and forward from a garage that flips cars and lies about checks. Buy from a small independent place, not these clowns.
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With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none".
Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK.
At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license.
All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.See more
