Buying a car (2018 mercedes glc) from hilton garage and as advertised with full service history upon inspecting the documents I have found it was missing a gearbox service. They had said " a gearbox service is not a necessity but it's advised and because of this we will not do it and we will not adjust the price of the car" after a long conversation they had agreed they would do the service along as I paid for all the service parts (estated £400 for parts).
This makes me wonder how many cars they have miss sold as full service history to other customers who have not picked up on it. (Its illegal and immoral)
But when questioned about warranty they said if I was to purchase the aa warranty at £500 for a year they would have to do the gearbox service themselves and cover all cost.
Other issues regarding bad sales service - - multiple delays on collection dates.
- Replacing 3 tyres so there's 1 odd mostly worn tyre.
- brakes discs are worn but worn unevenly with deep groves in them. "they are above are minimum thickness"
- when collecting the car it was dirty and with bird mess on the windows
- and the fuel light was below minimum and flashing.
The direct sales staff I have dealt with when purchasing this car have been great and done well with the sale. It's just the management making poor decisions when they have been informed about the situation.
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With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none".
Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK.
At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license.
All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.See more
