hims.com

3.1
3.1 Based on 261 reviews

...

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Additional Physician Fees: $175 Consult

I wasn't informed that I get charged $175 to speak with the Physician when only thing we requested with a regular customer service representative was to cancel the gummy vitamins: collagen. Instead, she sent me to a physician to cancel the gummy vitamin: collagen that I could buy from Amazon and charged my credit card without disclosing the "Doctor's Fees" of $175. I found out after my AMEX updated.:( Then when the prescription was sent, I was charged another $32 for the prescription that would have been $16 through another online Tele-med company. Unbelievably wrong. I would not have been distraught if this company would have told me that the cancellation of collagen from my subscription/prescription would cost me $175 consult. I would have cancelled completely prior to talking to their physician. Scamming people in need of help is just not right.

2
Date of experience: Sep 22, 2025

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