I bought a product, and after a few weeks, I reached out to inform them that it wasn't working and asked for an alternative solution. I received no response. I tried again, but the outcome was the same. I submitted a complaint and was told someone would get back to me. Eventually, I received a reply, but it was just to say to wait six months, and if I wanted to change it, they would consider it then. This came from the clinician, by the way. I declined their offer, and now I'm left with silence and no further responses. I plan to escalate this issue to the regulator, as it's unacceptable for the company to sell medical products that are ineffective and not take any steps to resolve the problem.
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