hioscar.com

False information on PCP's

Once you are enrolled, things change. Took over month to get an ID card, had to order it several times. No welcome package ever arrived. Once enrolled and needing to pick your Primary Care Provider (PCP) doctor, the listing of docs is incorrect. Several doctors are listed as accepting new patients but at mulitple locations the doctors are not there nor have they been. Several docs in my area close to home were listed at a Rehab/Nursing home facility and several others listed at a Health Dept. and then at a Bariatric Weight loss place. Called all to verify and none of these places accept patients and the doctors are not part of their staff nor do they provide any type of primary care. Trying to call Oscar and speaking with an understandable English speaking person seems impossible. When requesting to speak with someone else, they disconnect you. Then they have docs that are just virtual docs, but they have no appointments. Employees on the phone through Oscar said they don't have Virtual PCP's while I am simultanously looking at the list on the my computer. This insurance is not what they promoted and I will be turning them in for insurance investigation. I can't pick a doctor that they are requiring within a few days, if you don't have them available. This is not that the doctors have left the plan, they were not ever part of the plan nor are the facilities that they are indicating. I believe this was false to make their list of doctors accepting new doctors look more inviting so you would feel as though you have a much larger selection. If you can't get care, then this is not insurance. I will also be seeking to get out of this plan but of course they waited to send ID card until after the January 15th deadline.

Date of experience: Jan 23, 2026