I work for a hipcamp host as their IT and marketing support. Hipcamp has the very worst support of any company I've ever had the displeasure to engage with.
They have this attitude that the "customer" is an idiot, because they set up their "system" with AI assist chat bots that don't actually know anything. Which is simply a sophisticated way to say "look at this link" which links to an article that doesn't help.
The fact the company has zero phone support, even for their corporate offices, displays a company that has rolled out a product that they can't really support. They blame everyone, the host, the campers, but never have the courage to acknowledge their system might have some design issues.
Our site has been de-listed or paused, we can't tell because hipcamp's support is WORTHLESS, completely, and utterly WORTHLESS!
Host's are trying to run a business and this platform is making that harder, not better.
We are seriously looking for alternatives because hipcamp has proven unsupportive, untrustworthy and unreliable. But most importantly, their unwillingness to communicate.
I'm sure if we could actually get to speak with an actual human, this might get resolved in just a minute or two, but since they PREVENT communication, I can only conclude, they don't want our business.
Book at hipcamp at your own risk. You have been warned!
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Hipcamp is the #1 app to find and book campsites, from national parks to blueberry farms. Hipcamp unifies the world’s best camping options across peaceful private spots, iconic public lands and well-equipped campgrounds to create one app that has everywhere you want to camp.
