I placed an order for a Tree of Life Peace Tshirt and a pair of matching Water Buffalo Sandals. The left Sandal was defective upon receipt. One of the thong strings had come loose and the stitching was frayed and unraveling. This signified poor quality control to me. I sent an email asking for a return shipping label and complete refund for my entire order. The items had been purchased as complementary to each other: the shoes arrived damaged, and I didn't want an exchange. The CSR gave a refund for the shoes only, no tax or shipping, and told me to keep them. What about the tshirt I no longer need? I sent a follow-up email asking these questions. This is the response I received: Since we do not provide return labels unless you have received an incorrect item we issued you a full refund for the sandals. There was no mention of the T shirt in your original email. You were never charged any tax and shipping is non refundable. You're welcome to send the T shirt back to us for a refund or exchange, but you would need to pay for the return shipping cost. Please let us know if you have any other questions. Thank you. I must be spoiled by the exemplary customer service I receive from most companies I order from, because I have never been brushed off so nonchalantly. I'm thankful this mistake only cost me $30 because my original intent was to place a much larger order. My recommendation is, if great customer service is important to you, look for other companies from which to purchase.
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HippieShop.com - Discover Hippie Clothes & Gifts inspired by a generation of individual freedom and expression. Peace, Love & Happy Shopping since 1995.
Please Read: It has come to our attention that some people are confusing us within a website called HIPPIESALE.
We have gotten a lot of negative feedback, and even bad reviews from people thinking this is us.
We are HippieShop.com this is our only website address. We are not affiliated with other websites or businesses.
Our order numbers start with three letters "HIP" followed by numbers. If your order number starts with just numbers or the letters HP then it's not us!
Everything we sell is in stock and ships fast. We offer a money back guarantee. We are located in New Jersey not overseas. We have been in business since 1995.
If you have any questions regarding an order or anything else, please contact us!See more
