I’m very frustrated and disappointed with the way my claim Is being handled.Apparently, I bought home insurance from Hippo 6 months ago. 3 weeks ago I had a property damage due to plumbing leakage. I submitted my claim to hippo. At first they said , my insurance is underwritten by Topa even though I bought it from Hippo.And Hippo said they are transferring my claim to Topa and Hippo customer service said adjuster named Peter from Topa should contact me in 48 hours. Even after 7 days there was no response from Topa. Then I contacted Hippo for Claims Concierge. They have assigned Deanna , she immediately responded within 24 hours I thought my claim is going to be fine. Now we are in 2nd week of my claim, she sent someone to estimate the damages at my property. The guy and Deanna both mentioned that Report should be ready in a week. Now in 3rd week, I reached out to Hippo again. This time a customer support agent said they no longer my Claims . It’s Topa’s responsibility. I insisted on transferring my call to Deanna. Deanna broke the news that she is no longer the adjuster. It’s Topa’s responsibility for all California Claims before August 1st 2019. When I contacted Topa again about my claim status , they bounced back saying that it’s Hippo responsibility. contact them again. Hippo says they don’t have access to Topa system. I’m really frustrated with both Hippo, Topa . It has been 3 weeks after my claim is submitted. Still no response from Topa. Hippo doesn’t take the care of their customers . Their claims concierge is a bogus so far. The reason I was given due to their contract I won’t recommend Hippo or Topa Insurance again
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