Review Time
I have never encountered a worse insurance provider for homeowners, and I cannot recommend this service to anyone. The reviews are overwhelmingly negative, and they reflect the reality. The adjusters are notably unhelpful; when you purchase insurance, you expect to have coverage when needed, but that is not the case here. They claim to have coverage for certain situations, yet they fail to honor that promise. It's crucial to read reviews before selecting coverage through this provider or any other. Be cautious, as the adjusters seem focused on minimizing payouts to secure their bonuses. This is what an adjuster acquaintance informed me… proceed with caution!
This is the most disappointing homeowners insurance provider I have ever encountered. I cannot recommend this service to anyone. The negative reviews are accurate! The adjusters are unhelpful; when you purchase insurance, you expect to have coverage when needed, but that’s not the case here. They claim to provide coverage for access, yet they don’t follow through. Please read reviews before choosing this provider or any other! The adjusters seem more focused on saving money for their bonuses rather than assisting clients. Seriously, proceed with caution!
There are major issues here. Initially, I received a bait-and-switch quote online. When I contacted the actual insurer, the rate was significantly higher. I spoke with a representative who dismissed my concerns, claiming it wasn’t bait-and-switch since I hadn’t finalized any purchase. He later acknowledged that the online pricing was often inaccurate, which reflects poorly on the service's integrity.
I had my mortgage insurance set to auto-renew for years without issue. Recently, the service completely altered my policy structure without proper notification. They added illogical coverage—like condo insurance for a single-family home—and introduced confusing new deductibles. Although they sent an update, the significant changes were not clearly highlighted. I regret not reviewing the fine print more closely, but I never anticipated such poor handling of an important matter.
After a fire in my home, I’ve been in a hotel for 164 days. Progress on repairs has been minimal, and the process feels incredibly slow. I’m unsure if the adjusters are incompetent or simply unhelpful, but the experience has been frustrating. If you face insurance issues with this provider, consider hiring a public adjuster. Avoid their preferred vendors and look for a more reliable insurance option.
This company operates like a scam. They enroll you at a reasonable rate, then drastically increase your premium over the years. My monthly premium skyrocketed from $114 in 2018 to $388 in 2024. I just switched to a more reputable provider and am saving over $200 monthly with better coverage. I would be thrilled if this service went out of business; they truly deserve it.
This has been an awful experience! The company is unresponsive, and my home has been in disarray for over two months. After a leak led to extensive damage, we’ve had no kitchen and no help from management despite multiple requests. Living in this situation is dangerous, especially with an autistic child and a handicapped family member. We need urgent assistance, but the insurance provider seems more focused on avoiding payouts. It’s been a nightmare!
This service is a total scam. They provide minimal coverage on their home insurance policies. They claim full loss coverage only applies to natural disasters, but even then, they raised my deductible without notice and quoted me an unrealistic amount. Their customer service is the worst I've ever encountered.
I was canceled after five years without any claims because the service deemed there were too many claims in my area. The cancellation happened without warning, causing significant issues with my mortgage lender and adding stress to my search for new coverage.
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