I acquired the vehicle in August 2025. The only positive aspect of my experience was with a representative who was friendly and professional. Unfortunately, it seems he overlooked the car's condition. Shortly after buying it, I noticed a wet shock absorber and was told it was normal. When I reported a grinding noise while driving, I was sent to a mechanic, which led to a series of issues. One mechanic indicated a gearbox problem, and after spending £700 on repairs, the noise persisted. A further inspection revealed no oil in the differential, which is hazardous for both me and other drivers. Additionally, the handbrake was ineffective, and the rear discs and pads required replacement. The company claimed the vehicle had undergone 130 safety checks, yet I question how it passed its MOT. Despite purchasing a warranty for peace of mind, I continue to face ongoing car troubles and expenses. I've lodged another complaint, and I'm uncertain of the outcome. The warranty appears to be a money-making scheme. I would strongly advise against this company, as they seem unprofessional and sell vehicles with concealed issues.
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Hippo Motor Group comprises of 4 companies that cover all your needs from car leasing, finance, new and used cars and vans and Prestige cars all expertly prepared at our state of the art Hippo Service Centre. We love what we do and we are good at it so you can rest assured that the award-winning Hippo Motor Group is your one-stop shop for all your vehicle needs.See more
