This is a review for the New Farm / Kelving Grove operator. Dear Lisa, when interacting with your customers - especially those whom you are letting down by cancelling their job 30 minutes before its Scheduled arrival time - have the decency to be more humble and do not necessarily "expect compliance and understanding" (to use your own words). At 2:30pm you call to tell me the handyman is stuck on his 2nd job because the 1st job has taken so long... And you can't understand why I am not thrilled, knowing you could have called earlier to avoid this disruption to my work day. Your manners were incredibly rude and clearly you have no customer service training. I feel sorry for that, but obviously that is your problem, not mine.
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