I booked a small car (Fiat Panda) for £358.06 on 4 june 2022 via vipcars.com.When I arrived at the airport, a person from HAG met with me.When the person tried to lock the deposit on my card, the machine wouldn't work. The person proceeded to explain that i could not take the car unless I put down a higher deposit which would be returned 48h after returning the car.I had a 9months baby waiting in 30 degree heat in a foreign country so I agreed.I returned the car with no issue and the person confirmed I would get my deposit back automatically after 48h.After the 48h, I check my bank statement and see a total of £861.97 made to HAG. I asked the person what happened to my deposit, the person said it was already processed and that he would double check.10 days later, still no deposit returned, I made a complaint to vipcars. Interestingly, I received part of the deposit (£246.04) a few days later.When I enquired about the rest of the deposit, vipcars pointed out that I had purchased extra car insurance (news to me!) and closed the complaint.So all in all, I was charged £615.93 for a £358.06 booking..Needless to say I won't be using them again..
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Hire Automotive Group is a Moroccan rental car Company
