I strongly advise against using this rental service at Tetouan–Tangier. My experience indicates a troubling pattern of pressuring customers into paying exorbitant repair costs through a scripted approach regarding underbody damage. What occurred: I had reserved an SUV but was instead given a smaller vehicle, which increased the likelihood of claims regarding lower panel damage. Upon pickup, the car was parked tightly, making it hard to inspect the underbody thoroughly. The staff pressured me to purchase costly insurance, suggesting it was essential to avoid future issues, which I declined. When I returned the vehicle, they claimed to have found a small paint scuff that looked like it had been there before. They demanded an unreasonable repair fee (around €1,500) for this minor blemish. To justify the high charge, they insisted the vehicle needed towing to a workshop, even though I had no issues driving it back to the airport myself. Why I’m sharing this:
The damage assessment felt unjust and seemed like a recurring scheme: complicate the inspection, push for insurance, then “discover” a minor mark in a hard-to-check area and present an inflated bill.
Advice:
If possible, rent from another provider. If you must use this service, record a full video during pickup and return, particularly focusing on the lower panels and underbody, refuse hurried handovers, and document any downgrades thoroughly. I will not return to this location.
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Hire Automotive Group is a Moroccan rental car Company
