I purchased £70 worth of items during a clearance sale, but the quality was disappointing and they didn’t match the images. I was told that returns weren’t accepted due to the company’s small size, which would cause them a loss. My initial complaint about my right to return was ignored, and it took a second email for my concern to be acknowledged. Even then, I was only offered a £35 refund while being told to keep the items. This does not make up for my financial loss, and the business does not adhere to consumer rights. I accepted the offer for convenience, as I currently don’t have the time to seek legal advice. Company policies cannot override individual rights, and this issue needs to be addressed. I will not be making any future purchases or using their services again.
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