We bought a television for our weekend getaway, but shortly after setting it up, we noticed black streaks on the screen. By the time we returned to address it, the return window had closed. Filing a warranty claim was a nightmare, with endless requests for photos and videos. After several exchanges, they claimed the issue was due to shipping damage and refused to cover it under warranty. I suggested a technician assess the problem, but they insisted I contact the retailer despite the return window being closed. Now we’re left with a defective television and a terrible experience.
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Hisense Co., Ltd.