I am extremely disappointed with the customer service and the company’s failure to honor its warranty. My oven — which is less than two years old — has not worked for over a month, and despite constant back-and-forth communication, there has been absolutely no resolution.
The company has acknowledged that my warranty is valid and confirmed that all required documentation has been received and is complete. Multiple representatives have told me everything is “in the system” and that my claim is approved or being processed. Yet nothing actually happens.
Every time I call, I’m forced to repeat the entire situation because there seems to be no coordination or accountability. I’m transferred between departments, placed on hold for long periods, and promised callbacks that never come. There is no urgency and no clear timeline for repair or replacement.
A product that is less than two years old should not fail like this — and a warranty should not require this much effort to be honored. Instead of standing behind their product, this company has left me without a working oven for over a month while continuing to delay action.
This experience has been frustrating, exhausting, and completely unprofessional. I would not recommend this company to anyone who expects reliable customer service or a company that actually honors its warranty.
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Hisense Co., Ltd.