Steer clear of this service. My washing machine broke down eight days ago, and since it's under warranty, I reached out to them directly. On the first day, I spent an hour on hold only to be disconnected when they closed. The following day, I waited another 30 minutes and was told I needed to provide proof of purchase along with a picture of the filter and pipe at the back before they could assist. Being disabled and having three young children, two of whom have special needs, made it difficult to pull the machine out for a photo. I emailed the requested pictures. Three days later, they asked for a video of the machine running to demonstrate the issue, which I provided immediately. The next day, they requested another video of me manually pushing the drum, which I also sent right away. After that, I received no updates. This morning, on the eighth day, I reached out again, only to be told they were about to contact me because they needed the serial number. After eight days, they finally have everything they required instead of asking for it all during the initial call. As of now, we are still waiting for any resolution. I strongly recommend avoiding this service.
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For 5 decades we have been committed to developing innovations in consumer electronics. Today, we are the No.1 TV brand in China, Australia & South Africa, and the No.2 refrigeration brand in China, employing over 80,000 people across 54 companies as well as boasting 12 research & development centres worldwide. All of which have the sole aim of delivering high quality, cutting-edge and affordable products that improve the life of our consumers.See more
