I have no issues with the applications I acquired from the company; they function excellently for their designated purposes. However, I faced numerous challenges with access and authorization despite purchasing 'perpetual' licenses, which have proven to be anything but. I initially bought an app believing I would never have to pay for it again, but within less than a year, an update rendered it unusable, forcing me to repurchase it. Later, when I needed to format my computer, I was shocked to find that upon reinstalling the app, it denied access, as if I were trying to misuse it on multiple machines, when I was only reinstalling on the same one. I attempted several times to resolve this issue, but to no avail. Now, I've been prompted to leave a review to 'win' a new free license. This situation feels quite disingenuous. I am incredibly disappointed, having spent a considerable amount on the same product multiple times, simply because I truly need it and am unaware of any alternative that suits my requirements. Once again, the applications are fantastic, and I have no complaints there, but the customer support is lacking, and there's a significant lack of clarity regarding what you are actually purchasing and what is available to you.
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Founded in 2019, HitPaw is an emerging software company in video edit/convert, image edit, meme makers, and many other fields. We are a new team with more than 5 years of experience in media tool development. We have 150+ professional engineers, joined by an increasing number of outstanding video creators.
