My set up on only 2 weeks old.
Yesterday I experienced some problems, I was talking to chat advisor for an hour.
She kept asking me for the same information again and again - not listening to anything I said or my responses.
In the end she gold me it was an issue with the hive hardware and told me to call British was and get an emergency visit.
She then confirmed British gas would charge me a large fee, and not be able to do anything as my heating system itself wasn't the problem.
She then suggested, I rewire my old equipment to the boiler MYSELF as my hive equipment wasn't working.
In the end, hubby turnt on a radiator that didn't have a huge valve - and the system kicked straight into action.
Tellibg me to call BG for an expensive and waste of time visit is bad.
But telling people who have no idea what they are doing or any training with electric and gas appliances to rewire the boiler themselfs is extremely extremely dangerous!!
They literally wouldn't of gave more dangerous advice.
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