Review Time
Victoria was incredibly helpful. I was running into an issue with a form and she sorted it super quick. It took a bit of trial and error on my side to find the right team to reach out to but once I got to the right team Victoria helped me out super fast. So avoiding any delays with installation.
The gent who dealt with
my request for help , James and the Warranty Team were exceptional. They got me talking to the right people who were able to determine that my problem was in relation to the new WFI system we had engaged with.
Kay from the EV warranty team was fantastic - super friendly and really helpful, stayed with me until the problem was sorted and found the solution for me as well! Went above and beyond, thank you Kay! Credit to your team!
Called hive today as my charger was showing offline, spoke to the friendly champion the phone, while he was doing some back ground checks on the charger we had a loverly chat, he was very knowledgable and really instilled confidence that the hive technical team really know what they are doing, 10 minutes all sorted no worries, brilliant service
Hive works fine once installed, the problem comes if you are out of warranty or not paying for a Hive+ subscription. We moved into a home with Hive and had to transfer it, that took ages and the app is not at all intuitive. We simply need my partners account to be closed so I can invite her to the new home account.
The app doesn’t let you do that, it’s a back end system issue.
Customer support is zero, they won’t answer the phone if your kit is not in warranty or you pay for Hive+
I've been using the Hive home hub and thermostat for about 5 years now and all I can say is that its absolutely brilliant!
Even when my wifi went down for a few days (thats Virgin Media for you! Useless!) I contacted Hive support and they took me through the process of using it as a stand-alone product without wifi.
They too can only be described as absolutely brilliant! They were patient and so helpful with getting it working without wifi and even took me through how to use the Hive on my Alexa and Google Home units.
So easy! Just ask either Alexa or Hey Google (I've got both in my home) to put the central heating on to 21° and job done! Or, just ask either of them to turn the heating off, boost the heating, or turn the hot water on or off. Absolutely brilliant!
Well done Hive, and keep up the great work!
Valentine was very friendly and knowledgable. Provided great service in setting us up properly after we moved into a home with a Hive system, without any guidance left by previous owner.
Well my old thermostat was neatly hidden behind some furniture so what did I do to keep warm these last 18 years with the old boiler.
To start with I set it at 21 degrees C as room temperature is about 25. I was still cold so I set it at 25 degrees C. I am still cold I kept checking on the old thermostat to see if the heating had stopped.
I was uncomfortable. I thought let me see at which setting I would be happy. I set it at 36 degrees C. I am still cold. So I kept increasing it until I found my ideal temperature which was 45 degrees C.
Now to warm my flat 24 hours a day at that temperature is expensive. So what to do?. I made sure the heating was off during the periods I was not at home. Then to switch it on when I had arrived.
The boiler at this setting would switch on and within a short moment, up the temperature in the room and when I was leaving I would switch the boiler off again. This made my heating cost bearable. So to keep warm. I hid my thermostat after setting it to 45 degrees C. Then operated a manual operation to switch it on and off when it’s required.
Now with Hive my thermostat is set at 19 degrees C. When I am in or out and I can check on this at work, still set at 19 degrees C.
When I get back home I have a nice warm flat and lots of piping hot water. I could raise the temperature via the thermostat or remotely on my phone. Easy peasy and cheap too.
The app link is great and super helpful when I'm out of the house and I've forgotten to turn the heating off. It's also great to be able to turn it on when I'm on my way home. The schedule feature is particularly easy to use.
My set up on only 2 weeks old.
Yesterday I experienced some problems, I was talking to chat advisor for an hour.
She kept asking me for the same information again and again - not listening to anything I said or my responses.
In the end she gold me it was an issue with the hive hardware and told me to call British was and get an emergency visit.
She then confirmed British gas would charge me a large fee, and not be able to do anything as my heating system itself wasn't the problem.
She then suggested, I rewire my old equipment to the boiler MYSELF as my hive equipment wasn't working.
In the end, hubby turnt on a radiator that didn't have a huge valve - and the system kicked straight into action.
Tellibg me to call BG for an expensive and waste of time visit is bad.
But telling people who have no idea what they are doing or any training with electric and gas appliances to rewire the boiler themselfs is extremely extremely dangerous!!
They literally wouldn't of gave more dangerous advice.
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