I had high hopes for this service for my son, but the experience has been quite disappointing. He couldn't handle the taste of the vitamins after several attempts, and it was heartbreaking to see him struggle. Adding to the frustration, the customer service processed my next order five days before the renewal date and charged my account without warning. Their site claims to offer refunds, yet when I reached out, they said I was out of luck, even though the order hadn't shipped. Communication has been lacking since my initial purchase, and I received no notice about the new order. I contacted their text service, but the response was unhelpful. They refused to reverse the charge, ignoring my request to cancel before the renewal. Now I'm out over $100 for something we can't use. It's hard to understand how a company in 2025 has such inflexible policies. I can't recommend this service to any parent; the vitamins didn't work for us, and the lack of support was unacceptable.
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