I was excited to give Hiya a try, but I wanted to finish our first month's supply of vitamins before committing to an auto subscription (we forget some days, as I'm sure many parents do). When I went to cancel, I discovered that you cannot cancel your subscription on the website. They force you to fill out a customer service form.Fine - whatever. I filled out the form. Unfortunately, customer service did not cancel like I requested. They kept replying with discount offers to try and entice me to keep my subscription. I responded that I lost my job and couldn't pay for the subscription anymore. They STILL responded, yet again, with a discount instead of agreeing to cancel my subscription.This is frankly predatory – they know that parents are short on time and short on sleep, and they drag out the cancellation process hoping that you'll forget about it and accidentally renew for another month.Hiya, we gladly would have paid for your expensive vitamins had it not been for your shady business practices. You're going to kill your word of mouth because parents talk. I will definitely be encouraging my friends to avoid this company.
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