Having recently hiked their fees, I decided to move my daughters JISA to a new provider on 2/3/26 This was a process that should take no longer than 30 Calendar days as per the UK gov website (transferring your isa)
Hargreaves performance with such a fundamental process has been abysmal with the transfer still incomplete.
Firstly, they failed to act on a request from my new provider sent on 24/3 to settle a fund as nobody picked up the email! This was only identified by HL today after the new provider chased HL again to action the request, so that the transfer could be completed. Consequently, I could not trade on this fund in my new account.
Secondly, I asked them in mid March to transfer the cash ASAP so that I could take advantage of the market dip. Again, whilst HL confirmed by msg on 14/3 that this was passed to the relevant team, it was not (and has still not) been actioned by HL and so I could not invest and in doing so, missed a 5% rally in the FTSE.
As I write this on 17/4/26, the transfer has still not been finalised, having passed the 1/4/26 deadline. I can still not trade, as there is no cash in the new providers account, despite me raising this request repeatedly via messages over the past month. What is more concerning is that executing client instructions is a fundamental business process for an asset manager/broker, which was not done on two separate occasions here. AVOID THEM AT ALL COSTS
I have raised a complaint with HL and I'm still awaiting a reply.
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