Review Time
I have used HL platform for my ISA stock and share for last 10 years. I am always received a great customer service.
I am very disappointed with the recent price increase for the annual charge.
I am thinking of transferring my account to another platform as very competitive deals around.
I qualify to receive a shareholder perk from M&B, and would normally receive before the old prior year expires. Not the case this year. On the 1st of February Steven Barrett advised I would get them within a week. After not arriving Clara Langrick advises I will not get them possibly until the end of February. Why do I have to always chase this company for my perks! Every time! Still no vouchers - sort it out please HL
My inconvenience, my complaints have been ignored. H&L even ignored my review via trust pilot. Interactive Neston do care about customers point of view, inconvenience abd they are a lot cheaper than H& L. My assets are transferring out.
Had several issues with the app, and sent evident. They blamed it on my phone. Trading password not stored even though clicked saved, they blame it on me. Promised to call back,but never done . They blame it to other customers. Complaints taken 8 wks to resolved and by the time it happened, they were forgotten as there are new complaints on the top of it. I gave been a customer for over 25 years and these poor service happened fir the past few years. Call centre normally finished 8pm now 5pm just like us.
Never complaint in public , now have to as I suffer a lot from their poor service and their attitude to resolve the problem.
Service has been very poor for the past few years whereas the fee is getting higher. Complaint never uphold, always passing faults to customers. Took 8 weeks to consider. Call centre queue too long. AJ bell would pick up and resolve complaint straightaway.
We logged on to our account to transfer money from HL to our current account in our Bank.. We failed. Then contacted customer support. They said we could not. The reason given ? The address of our receiving current account, in the High Street Bank, was different in one line from the records on the HL website. Even though the origin of the money had come to HL from the self same High St. Current account. In effect we could not recover our money from HL. We are now trying to find a means of recovering our money. Every person or entity dealing with HL Vantage accounts needs to be aware of this before finding themselves unable to access their money.
Hl have asked someone to contact us from their team.
We are in discussion with them.
We are still unable to transfer our money out of our account with HL.
So far 6 hours have been used up. As of now we are unaware of a resolution th this problem. HL have asked us to go to our High St Bank to modify records that match theirs.
We feel we are being placed in a position to resolve problems of interpretation by HL,. Problems that they say mean we can not withdraw our funds held in our account on the Vantage portal.
We had no forewarning from HL of this. Our account has been with HL over 20 years.
My purpose on here is to draw attention to this for others so that they may not encounter a situation where they cannot access their funds.
A once‑trusted brand now treating loyal customers with contempt
It’s remarkable how companies in their ivory towers never seem to learn from the mistakes of others.
We all remember the mass exodus from Barclays Stockbrokers when they slapped customers with extortionate platform charges just for the privilege of buying and selling shares. And who could forget the infamous Ratner moment?
Hargreaves Lansdown used to be one of the good ones. Their latest move shows exactly what they now think of their customers. I’ve already filed an official complaint and will be transferring my accounts in the new tax year.
I was perfectly content paying £11.95 per trade with no platform fees. Now I’m expected to celebrate a reduced trading fee of £6.95 while being charged £150 a year simply for holding my investments. It’s insulting.
My savings accounts will be closed as well. Treating long‑standing customers like fools will be their downfall, just as it was for others who believed they were untouchable.
The new private‑equity owners (CVC, Nordic Capital, ADIA) haven’t published any workforce data since delisting.
Fewer customers inevitably means fewer staff — a trajectory entirely of their own making.
I attempted to move a lump sum from another provider's cash ISA to a cash ISA here, drawn in by their previously attractive interest rate, which has now vanished. I was informed that I first needed to transfer to a stocks and shares ISA before moving to a cash ISA. However, since I've already maxed out my cash ISA contributions this year, I'm now stuck with a stocks and shares ISA that I don’t want. Is there a legal financial reason preventing this transfer, or is it simply the company's reluctance? This feels rather deceptive. According to their guidelines, transferring from a Stocks and Shares ISA to a Cash ISA should be straightforward, yet I find no mention of limitations due to annual contributions.
The service excels in delivering timely and relevant advice online for cautious personal investors like myself. Over 20 years ago, after experiencing a sudden loss, I found myself needing to adjust my financial plans with limited resources. A recommendation from my son led me to invest in a stocks and shares ISA through the platform. This was followed by a SIPP, Active Savings, and eventually Cash ISAs. I consider myself somewhat "risk averse"! At every step, the service provided clear guidance on risk versus benefit, which was invaluable given my lack of experience. They consistently stay ahead of the curve!
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