We logged on to our account to transfer money from HL to our current account in our Bank.. We failed. Then contacted customer support. They said we could not. The reason given ? The address of our receiving current account, in the High Street Bank, was different in one line from the records on the HL website. Even though the origin of the money had come to HL from the self same High St. Current account. In effect we could not recover our money from HL. We are now trying to find a means of recovering our money. Every person or entity dealing with HL Vantage accounts needs to be aware of this before finding themselves unable to access their money.
Hl have asked someone to contact us from their team.
We are in discussion with them.
We are still unable to transfer our money out of our account with HL.
So far 6 hours have been used up. As of now we are unaware of a resolution th this problem. HL have asked us to go to our High St Bank to modify records that match theirs.
We feel we are being placed in a position to resolve problems of interpretation by HL,. Problems that they say mean we can not withdraw our funds held in our account on the Vantage portal.
We had no forewarning from HL of this. Our account has been with HL over 20 years.
My purpose on here is to draw attention to this for others so that they may not encounter a situation where they cannot access their funds.
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