I ordered clothing for my husband's birthday, and a week later I received an email saying, "We haven't forgotten you!" and that my order was delayed, promising delivery within 10 days. Ten days went by, and my husband's birthday passed without the package. I opened a dispute with the payment platform and received my refund about a week later. I was shocked that a company like this would be so unreliable. After finally checking reviews, I was relieved I used the payment platform; I doubt I would have seen my money again had I sought a refund directly. Steer clear!
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