Buyers beware!!! Yodel, H&Ms delivery company, failed to ever deliver my parcel (significantly important to me) and after contacting the Yodel customer service representative Daniel, I was informed the driver had left my parcel at the wrong address and that I had to go to this address and enquire myself to receive said parcel. I went to this address to no avail- no delivery, no parcel, nothing, nada, zilch. I then decided to contact H&M and was only able to speak to their customer service team over a web chat which constantly cut out. H&M advised the parcel had been left at yet another address and that again I was responsible for attempting the retrieval. I did this twice unsuccessfully, with two kids in tow, have had no further contact from Yodel or H&M and no indication of a refund. This is totally absurd and appalling retail service. So much for the customer always being right...with these companies you have zero rights! A sign on delivery, leaving a calling card, updating the customer, being honest and reputable are all foreign concepts! And to think the delivery is a paid service! I am shocked that a company like H&M would tarnish their reputation with this courier and would treat one of their “H&M members” this way!
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