Let me be honest. I am Korean, so I would love to defend them as much as possible, but their online service is terrible.I am going on a road trip at the end of May, so I ordered 15 items on 5/9/25 to bring with me.They took my payment immediately, but the order status didn’t change until I reached out to cancel my order on 5/15/25, which was 6 days later.Their website states that the order process will take 1-3 days, and depending on the situation, it could take longer. That’s why I contacted them to cancel it since the status hadn’t changed, there was no notification, and by the time it arrives, I probably won’t even be home. (The order contains perishable items)When I reached out to cancel my order, they responded quickly and told me, “Unfortunately, we can’t cancel your order because it’s already been shipped and the shipment will arrive on Saturday at the latest.”I didn’t receive any tracking information or any update about the order.I replied back asking for the tracking information but received no response.I made a new inquiry about the tracking information but still haven’t received any response from the customer service team.Feeling clueless I checked my account and saw that the system had updated to “shipped” with the tracking information. It clearly wasn’t shipped out earlier like the customer service rep claimed. It was only shipped in a rush after I contacted them.The customer service rep is basically ignoring my e-mail since their job is “done” but it would be kind to let me know that the tracking information has been updated but probably doesn’t want to admit that they “rushed” my delivery due to their incompetency.Also, they canceled 4 items without even contacting me. They just rushed to ship out the package without informing me about the out of stock items, clearly prioritizing making money over customer service.It’s a very very shady business practice. Don’t use your Korean shady business tactics here in the States!
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H Mart is an Asian American supermarket chain operated by the Hanahreum Group headquartered in Lyndhurst, New Jersey.
