Review Time
Hmart: My Go-To for KoreanGroceries After Years of Disappointment! As someone who's been buying Korean groceries online for 15 years, I've had my share of frustrating experiences. I've dealt with countless online marketplaces, often receiving food that didn't meet my expectations. A major headache was the inconsistent product weights across different sites – some listed grams, others ounces, pounds, kilograms, or liters. It was impossible to accurately compare quantities before my order arrived, leaving me constantly surprised by what Iactually received. However, Hmart has been a complete game-changer. Every package I've received has exceeded my expectations in terms of quantity. On top of that, their prices are consistently 10% to 15% lower than any other online Korean market. As a high-volume buyer, these savings add up incredibly fast. Honestly, I'm upset with myself fornot discovering Hmart sooner. I wasted so much money getting less food from other retailers. If you're looking for high-quality, generous quantities of Korean food at the lowest prices, you absolutely must compare with Hmart. Don't throw away your hard-earned money on subpar portions like I did for so long.I am a very, very happy customer with Hmart. I've finally found my reliable online Korean grocery store!Thank you, Hmart!
Let me be honest. I am Korean, so I would love to defend them as much as possible, but their online service is terrible.I am going on a road trip at the end of May, so I ordered 15 items on 5/9/25 to bring with me.They took my payment immediately, but the order status didn’t change until I reached out to cancel my order on 5/15/25, which was 6 days later.Their website states that the order process will take 1-3 days, and depending on the situation, it could take longer. That’s why I contacted them to cancel it since the status hadn’t changed, there was no notification, and by the time it arrives, I probably won’t even be home. (The order contains perishable items)When I reached out to cancel my order, they responded quickly and told me, “Unfortunately, we can’t cancel your order because it’s already been shipped and the shipment will arrive on Saturday at the latest.”I didn’t receive any tracking information or any update about the order.I replied back asking for the tracking information but received no response.I made a new inquiry about the tracking information but still haven’t received any response from the customer service team.Feeling clueless I checked my account and saw that the system had updated to “shipped” with the tracking information. It clearly wasn’t shipped out earlier like the customer service rep claimed. It was only shipped in a rush after I contacted them.The customer service rep is basically ignoring my e-mail since their job is “done” but it would be kind to let me know that the tracking information has been updated but probably doesn’t want to admit that they “rushed” my delivery due to their incompetency.Also, they canceled 4 items without even contacting me. They just rushed to ship out the package without informing me about the out of stock items, clearly prioritizing making money over customer service.It’s a very very shady business practice. Don’t use your Korean shady business tactics here in the States!
I used to shop at the Long Island City, Queens Hmart. Overall, the experience was ok till now. I went to the store with my shopping cart, but I did not purchase anything. On my way out of the store, I walked passed the customer service representative and she asked if I had checked out. I informed the personnel that I had not purchased anything and hence had no need to check out. The lady quickly jumped out of her register and demanded to search my shopping cart. My shopping cart had things from BJ's, which I purchased before walking over to HMart. The lady took my BJ's receipt and counted how many items were in my shopping cart. She returned the receipt and said "THANK YOU FOR SUPPORTING HMART," with no apology, or explanation as to why she searched my shopping cart. She made me feel like I was a thief. The personnel made me feel really disrespected and humiliated. There is no law requiring shoppers to buy anything when shopping at HMart. Because I carry my shopping cart and don't buy anything, you treat me as if I'm a thief. You should be ashamed!
Sesame seeds 4lb beg with live Maggetts and bugs!!!!!I have been shopping at Long Island City, Queens NY since last two years and spending lot of money with their high price. Recently, I bought Sesame seeds 4lb beg for about $25. when I checked at home it has so many Maggetts and bugs (live). When I took it back, a lady on customer service was very rude and didn't return my money since I didn't have receipt. This was extremely unprofessional dealing with customer. This was purchase at this place!!!!
How in the world do they stay in business? They racially profiled people who aren't Asian and don’t care. Needless to say I’ll never set foot in their stores ever again. Rude customer service and rude security but they’re meant for each other they go hand in hand. Two peas in a pod. Don’t bother clicking the box to send it to them they don’t care. Their lack of customer service is pathetic I hope they go out of business. Everywhere both Canada, usa and anywhere else they exist. Hell you don’t deserve one start but the website doesn’t allow zero stars so you only got it out of protest! Bottom line they don’t give a CRAP!
Shipping took a week, okay, ordered 8 and 4 of 2 items, was refunded for 1 of the 8 and order was showing 7, okay, then recharged for the refunded and order showed 8 again, okay, received delivery today of only 7 for 1 of the items and should have received 8, I won’t even bother calling them, my first time and the very last time! Good job, keep up the bad work! Will use Weee from now on.
No refund was available. I purchased a mixer last week and used it once. However, the function was poor. So, I wanted to get a refund. However, the person told me that if I used it, I could not return it. When I asked whether we could know the function without using it, the person could not answer. Las time, I had one more similar experience for foods. When I just got home, I found that the food had fungus. Because of the smell, I could not keep it. However, I took the picture that automatically showed the date that I took the picture. Even though the receipt and the picture showed the same day. However, the person said that I might put it outside for a while, which was not true. So, it looks like that H Mart may have no refund policy.
hi everyone do not buy any electric, rice cookers. Coffe maker , don’t accept return. last Monday I buy rice cooker, I use to cook but rice not cook nice I want to return. I use one day. any company when u buy , if the product not good give full refund. But HMart not worse place too buy any electronics . I never shopping any more many other Korean supermarket. Customers devices. Worse. verrryyy poor.
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H Mart is an Asian American supermarket chain operated by the Hanahreum Group headquartered in Lyndhurst, New Jersey.
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