HMD tells you your phone is under warranty. "Send it to our repairservice, we will fix it"So you send your phone to Romania at own costs (about €50!). Once your phone is at the other side of Europe, it takes WEEKS before you hear another word. Than a short mail "Your phone is not under warranty. Please pay €154 for repair). Than the Holidays are there and they close. After my phone was gone 6 weeks, the same email again.Meanwhile we send numerous emails to HMD and CTDI who "repair" phones. Every email we send - replies to former emails- get a new support ticket. Which means a new person looks at your case. Which also means you get a different answer each time.NEVER seen a supportservice as chaotic and as inconsistent is this one. And this for a phonemanifacturer that say they give a extra year of warranty.No wonder Nokia is far from the world leader in mobile phones they used to be. And with reason.I liked their phones. Untill this day I have been very happy with them, but this support experience has put me off them for good. I have a family member who works in support themselves. They would never get away with this. I am a very patient person. I understand things can go wrong, but this....And no, They never repaired itEDITFair is fair. I have to edit the fact that they never repaired it.After 42 emails. One morning I get a very short mail with the message that they switched my phone with another one.I was right. My phone was repaired as it should have been. 5 weeks wasted. I knew something went wrong over there.It should be a lesson for them : Listen to the people. Check what they say and send you. If they would have done that, this would never have happened.
Claim your business profile now and gain access to all features and respond to customer reviews.
HMD Global Oy, branded as HMD, is a Finnish mobile phone company, made up of the mobile phone business that Nokia had sold to Microsoft in 2014, then bought back in 2016.