I wish I could give zero stars. As others have said here, they seem like scammers. If only I'd read these reviews before purchasing. I bought two identical phones online a few weeks ago as I needed two. While setting up the first, it froze on a formatting screen. I couldn't turn it off, reset, nothing. It remained like that the entire day. HMD Support were trying to get me to speak to the repair centre. I said no thank you and initiated a return. I said I was returning both as I wasn't going to bother opening the second if the first was faulty and caused me hours of stress. I returned the phones together in the box they came in etc. A few days after they were received by HMD, I was refunded 1 phone only with no explanation. Since they received both within the 14 and 30 day grace periods, there should be a full refund for both phones.I have now been chasing this up day after day, multiple times a day, via live chat/email and telephone to no avail. HMD's support stops once they get your money. Don't be fooled by the pretty website and pre-purchase support. Like scammers, if it seems too good to be true, it most certainly is.I wanted European and I got Indian call centres of the worst kind (they cannot hear anything so you have to repeat everything ten times). I have been talked around in circles with script words like 'relevant department' and promises (lies) of a manager call back etc for days. Apparently there is a case number but despite asking via chat, email and phone for an expected update timeline, they keep saying 'soon'. I am still clueless. Does soon mean 1 day or 365 days? Trying to contact their office location in London (on Companies House) also got me nowhere but it appears to be a coworking space. Very strange. Is it just an address for operation appearances? Something very very suspicious about it all. Called Nokia and of course they say nothing to do with them anymore. Shame, they sounded nice. I think HMD will destroy Nokia's reputation.My advice to you - DO NOT GO NEAR THEM. EVER.Perhaps we should all get together and go to the press?Update: After about 1 week of multiple calls a day to the call centre, I eventually got a refund by threatening to go to the press. Not nice being pushed to behave like that but I totally intended to raise concerns about HMD in the press. Getting that refund was pretty much a full-time job for 1 week. I almost let the money go for my sanity but the principle of the situation kept me on it. Steer clear!
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HMD Global Oy, branded as HMD, is a Finnish mobile phone company, made up of the mobile phone business that Nokia had sold to Microsoft in 2014, then bought back in 2016.