I bought a new HMD XR21 from the HMD site in January 2025. By the end of March it suddenly stopped working for no particular reason. I asked for and warranty repair on their support site and within 1 work day I received the international DHL return label to Romania. I shipped my phone on Sunday and on Tuesday they examined the phone and on Wednesday they replied already that the phone was beyond repair and they would send me a new one. Today on Friday I received a new one via DHL. Great and very fast service from HMD.
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HMD Global Oy, branded as HMD, is a Finnish mobile phone company, made up of the mobile phone business that Nokia had sold to Microsoft in 2014, then bought back in 2016.
